Refund policy
Last updated 31 October 2026. This policy is part of our terms and conditions. It is given by DataLift. It doesn't affect your legal rights as a consumer.
Try it free first
The free version scans your iPhone and shows you everything it finds - photos, messages, WhatsApp, contacts, notes, recently deleted items and more. If your data shows up in the free preview, Pro can save it. Please check this before you buy.
When you can get a refund
| Situation | What we do |
|---|---|
| You change your mind within 14 days of buying and haven't activated the licence key | Full refund. We cancel the key. |
| Pro doesn't work with your iPhone or Mac, or doesn't do what our website says it does | We'll try to fix it first. If we can't, you get a full refund. This applies whenever you bought it, as the Consumer Rights Act 2015 allows. |
| You were charged twice, or charged for the wrong plan | We refund the extra payment, or the difference. |
| You bought the wrong plan and haven't activated it | We swap it, or refund the difference if the new plan costs less. |
When we can't refund
- You activated the key and the app works as described. When you buy, you ask for the licence straight away and agree that the 14-day right to cancel ends once you activate it.
- The data you wanted wasn't on the iPhone or in any backup. No software can recover files that are gone - that's why the free scan shows you what's there before you pay.
- The key was shared, resold or used against our terms.
How to ask for a refund
- Open a support ticket with the topic Refund request, or email support@datalift.co.uk.
- Tell us the email you bought with, your licence key (starts IDT-) and why you'd like a refund. If something didn't work, a screenshot helps.
- We reply within one working day. Approved refunds go back to the card, Apple Pay or Google Pay you paid with, through Stripe, within 5 working days of approval. Your bank may take a few more days to show it.
Monthly and yearly plans
DataLift plans are one-off payments. Nothing renews or charges you again, so there's nothing to cancel - the licence simply goes back to Free when it ends.
Questions
Email support@datalift.co.uk or message us on WhatsApp.