Locked out of your iPhone? We'll get you back in - the honest way.
Forgotten passcode, an old owner's Apple ID stuck on a second-hand phone, a locked iCloud, or a work (MDM) phone you can't get into?
Bring it to a real shop in Harwich. We sort it the legal, Apple-approved way - so the phone stays yours, your data stays safe, and you know the price before we start.
Four things people bring us - and how we really fix them
Some sites promise to "unlock" or "bypass" anything. Most are built to launder stolen phones, and they put your data and your money at risk. Here's the proper way to get the same result.
"I've forgotten my passcode"
If it's your phone but you're locked out, there's no secret back door - Apple designed it that way. The honest fix is to wipe it and set it up fresh.
We erase the iPhone and reinstall a clean copy of iOS.
You sign in with your Apple ID to set it up again.
Your photos and messages come back from iCloud or an earlier backup.
Works on any iPhone you own. Bring your Apple ID password with you.
"It's asking for an Apple ID that isn't mine"
Common on a second-hand phone the seller forgot to sign out of. This is Apple's anti-theft lock (Activation Lock). The safe way to clear it is with the real owner - not a bypass.
The previous owner signs it out at iCloud.com - two minutes, from anywhere.
Or, with a proof of purchase, Apple Support removes the lock for you.
We guide you and the seller through it, then check the phone is clean.
No receipt and the seller won't help? It may be lost or stolen - we'll tell you before you spend more.
"I need my iCloud photos & backup"
Your iCloud data is safe with Apple - the trick is getting it back onto a phone properly, without handing your Apple password to dodgy software.
We restore your most recent iCloud backup straight onto the iPhone.
Your full-size iCloud Photos download once you're signed in.
Contacts, calendars, notes and messages come back on their own.
You stay in control - you type your Apple password on your own phone, never into a program.
"It's a work phone I'm locked out of (MDM)"
Some phones are managed by an employer or school. That management isn't a fault - it's a setting only the organisation can remove.
Ask your employer's or school's IT team to release the device.
With proof it's yours, they remove it remotely - then we set it up fresh.
We run our free Security Check so nothing's left watching the phone.
Bought it second-hand and still managed? The seller needs to free it - we'll explain exactly what to ask.
What we won't do - and why that's good for you.
We're a real shop in Harwich, with our name over the door. We'd rather tell you the truth than sell you something that gets you - or us - in trouble.
We don't bypass Activation Lock or remove other people's Apple IDs. Those tools exist mainly to make stolen phones sellable. We help the real owner clear it instead.
We don't use software that copies Apple's sign-in to pull iCloud data. That means handing your Apple password to a program nobody can check. We use Apple's own restore, on your phone.
We can't "recover" Instagram, Snapchat or server-side messages. They live on those companies' servers, not the phone - no tool can pull them from the handset, whatever it claims.
In-shop service & prices
Bring the iPhone in, or post it to us. We always check what's possible and quote you before any work - and if we can't help, there's nothing to pay.
Passcode wipe & fresh setup
Locked out of your own iPhone - erased, reinstalled and set back up with you.
£39
Apple ID / Activation Lock help
We guide you and the seller through Apple's own removal, and verify it's clean.
£25
iCloud photos & backup recovery
Your iCloud backup and full-size photos restored properly onto the phone.
£35
Second-hand phone health check
Before you buy or after - we check it's not locked, stolen-flagged or being watched.
Freewith any service
Prices are a guide for a single iPhone and include our time and advice. Tricky cases (heavily managed phones, older models) are quoted first. Data recovery from a damaged phone is priced separately after we've seen it.
Questions people ask us
Can you unlock any iPhone?
If it's your phone, yes - we get you back in the honest way (a wipe and fresh setup, or restoring from your backup). We don't bypass Apple's theft protection or remove other people's Apple IDs, because those tools mainly exist to launder stolen phones.
Is unlocking an iPhone legal?
Getting back into a phone you own is completely legal. What isn't is bypassing Activation Lock on a phone that isn't yours. We only use Apple-approved methods, so you're always on the right side of it.
Can you get in without wiping my phone?
No tool can - Apple designed it so even they can't read a locked iPhone. The honest fix is to erase it and set it up fresh, then bring your photos and messages back from iCloud or an earlier backup. You'll need your Apple ID password.
How do I clear a previous owner's Apple ID?
The seller signs the phone out in two minutes at iCloud.com from anywhere, or Apple Support removes the lock with a proof of purchase. We guide you both through it and check the phone is clean afterwards.
How much does it cost and how long does it take?
Most jobs are £25-£39 and done the same day, often while you wait. We always check what's possible and quote you first - and if we can't help, there's nothing to pay.
Can you recover my WhatsApp or Instagram messages?
Instagram and Snapchat messages live on those companies' servers, not the handset, so no tool can pull them off a locked phone. WhatsApp can be restored if there's a backup. We'll tell you honestly what's recoverable before you spend anything.
Pop in, or ask us first
We look after iPhones for people across Harwich, Dovercourt, Clacton-on-Sea, Colchester and the rest of Essex - and we post phones back anywhere in the UK. Message us a photo of what the screen says and we'll tell you straight away whether we can help.
We Repair Computers 16 Okaley Road, Harwich, Essex CO12 4QZ